When we first obtain Personal Data from you, we will give you the opportunity to tell us if you do or do not want to receive information from us on our platform operations. You can normally do this by ticking a box on an application form. You may change your mind at any time by emailing us at the address below.
We may collect Personal Data about you from a number of sources, including the following:
1.1 From you when you sign up to use our platform, in which case this may include your contact details, date of birth, and your bank or payment details.
1.2 From you when you contact us with an enquiry or in response to a communication or survey from us, in which case this correspondence would be considered personal data.
2.1 Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1 To help us to identify you when you contact us.
2.1.2 To help us to administer and to contact you about improved administration of any accounts and services we have provided before, do provide now or will or may provide in the future.
2.1.3 To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.4 To help to prevent and detect fraud or loss.
2.1.5 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about services offered by us unless you have previously asked us not to do so.
2.1.6 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.7 We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3 We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.3.3 We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties.
2.5 In connection with any transaction which we enter into with you:
2.5.1 We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2 If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3 If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at email@example.com.
We have strict security measures to protect Personal Data.
3.1 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.3 It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4.1 If you communicate with us using the internet, we may occasionally email you about our services. When you first give us Personal Data through the Website, we will reply via your preferred contact method.
4.2 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'. These cookies cannot be used to identify you personally and are used to improve services for you, for example through: Letting you navigate between pages efficiently, Enabling a service to recognise your computer so you don't have to give the same information during one task, Recognising that you have already given a username and password so you don't need to enter it for every web page requested, Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast.
See all about cookies.org or www.youronlinechoices.eu to learn more about cookies. Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer. Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at firstname.lastname@example.org.
Session Cookie This cookie allows users to stay logged into the site whilst using it.
Google Analytics Tracking This cookie allows the site administrators to view and analyse site usage. This cookie does not store information that can be used to identify individual users.
By using this website, you agree that we can place these types of cookies on your device.
6.1 We exclude all liability for loss that you may incur when using these third party websites.
7.4 If you would like access to the Personal Data that we hold about you, you can do this by emailing us at email@example.com or writing to us at the address noted above.
7.5 We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at firstname.lastname@example.org or write to us at the address above to update your Personal Data.
We use ‘cookies’ and related technologies to help identify you and your devices, to operate our site, enhance your experience and conduct advertising and analysis. Some of these cookies are optional and are only used when you’ve agreed to them. You can consent to all our optional cookies at once, or manage your own preferences through the “manage choices” link. You can read more about these uses in our Privacy Statement.